Privacy Policy

Effective Date: April 2025
Business Name: The Masked Repairer
Contact Email: admin@themaskedrepairer.co.uk
Contact Phone: 07940 296411
Address: Unit 4, Oak Lane, Littleport, Ely, CB6 1RS

1. Introduction

At The Masked Repairer, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in compliance with UK GDPR and Data Protection Act 2018.

By using our services, visiting our premises, or interacting with our website or social media, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of information:

Personal Information:
Full name, address, phone number, email address, and vehicle registration or details.

Booking & Service Details:
Information about your repair request, vehicle condition, services rendered, and payment details.

Digital Data (if applicable):
IP addresses, browser type, access times, and usage statistics (if you use our website or booking system).

3. How We Use Your Information

We use your information to:

Manage bookings and provide vehicle repair services

Communicate with you about your vehicle, appointments, and updates

Send invoices, estimates, and service records

Maintain internal records for legal and business purposes

Improve our customer service and operational efficiency

With your permission, send promotions, offers, or updates

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual Obligation – to fulfill a service or agreement with you

Legal Obligation – for tax, insurance, and regulatory compliance

Consent – for marketing and communication preferences

Legitimate Interest – to improve service and ensure business continuity

5. How We Store and Protect Your Data

All personal data is stored securely using password-protected systems and physical security measures. We retain your information only as long as necessary to fulfill service, legal, or regulatory obligations.

6. Sharing Your Information

We do not sell or rent your information to third parties. We may share data with:

Insurance companies (if applicable and with your consent)

Payment providers or accounting systems (for billing purposes)

Regulatory bodies if required by law

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your personal data (unless legally required to retain it)

Object to or restrict how your data is processed

Withdraw consent at any time (for marketing or optional services)

To exercise any of these rights, contact us at admin@themaskedrepairer.co.uk.

8. Cookies & Online Tracking (if applicable)

If you visit our website, we may use cookies to improve your browsing experience. You can choose to accept or reject cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

The Masked Repairer
📞 07940 296411
📧 admin@themaskedrepairer.co.uk
📍 Unit 4, Oak Lane, Littleport, Ely, CB6 1RS